FAQs|We Love Panda®
Shipping & Ordering
When will I receive my order ?
The processing of your order, the manufacture of the products and the (free) delivery require a maximum of 15 to 30 working days from our team (Except in the event of a crisis impacting the operation of global deliveries). We do our best to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.
How can I track my package?
You can follow the progress of your order by clicking on the following link: Parcel Tracking
How much does delivery cost?
We deliver our products worldwide. There is no minimum quantity required per order, and all our deliveries are free of charge (except in particular country).
My order is not complete
If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry; your package will arrive soon.
I have not received my order
A problem with the Post Office? Lost, broken, destroyed parcel?
With our secure delivery, We Love Panda® takes care of the disputes for you. Customer satisfaction is our priority. We do not send the fault back to the carrier by letting you "manage". We assume full responsibility by immediately returning a new package to you at our expense.
Do not hesitate to contact us by email at firstname.lastname@example.org : our team will do its best to meet your expectations.
Cancellation & Return
Can I change my order ?
Yes, as long as your order is not "in process".
I wish to return an item
We are only able to accept a return in the case of a proven product defect.
Our articles undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, please send us a photo of the product in question (in the original packaging if possible) to email@example.com along with your order number. To be eligible for a return, your item must be unused and in the same condition as you received it.
My garment is too small
All our textiles come with a size guide to avoid this kind of inconvenience for our friendly customers. Our team has taken care to measure each item and to add the corresponding comment in each description. From that moment on, the buyer assumes full responsibility for products that are too small/large. Nevertheless, we know that the purchase of such an item can cause great frustration.
Do not hesitate to contact our customer support by email at firstname.lastname@example.org : we will do our best to satisfy you (by offering a possible compensation, for example).
What payment methods do you accept ?
Your security, our priority: our site only offers secure and guaranteed safe payment methods.
We accept :
Your bank details or credit card information will not be communicated to us under any circumstances. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept cheques at the moment.
Is my information secure ?
Yes, your information is secure!
The "HTTPS" present in the URLs of our shop testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect the financial transactions of merchant sites. As e-merchants, we are aware that the use of SSL is becoming indispensable nowadays. It is the best way to protect your data and protect you against hackers and identity theft.
Visually, the SSL certificate is represented by a padlock that appears in the url bar of the web browser. It is also represented by an "s" which stands for "secure" and which is added to the "http" protocol on the website in the address bar.
How can I order a product ?
We make it as easy as possible for you to buy.
You select the desired product(s)
Click on "add to cart".
Click on the shopping cart icon in the top right corner (your "shopping cart") to complete your purchase.
We also offer you the possibility to create an account to make the process even simpler.
Can I cumulate my discount codes ?
No. Except in exceptional cases, we only accept one discount code per order.
I have received an import tax
We-Love-Panda® ships its products all over the world legally. However, the buyer is responsible for the import taxes of his country, we decline all responsibility.
If you would like to order in bulk, send an e-mail to our team at Contact@we-love-panda.com.